{"xsrfToken":"14e9f3d47dc879fab06c56a735a2f067b8356cd7_lout","branding":{"id":"1","key":"chd","name":"pcvisit Support-Portal und Knowledge-Base","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc8500","headerLinkHoverBGColor":"#cc8500","headerBadgeColor":"#cc8500"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c3b71c32-eab8-4956-82da-81b9b4d19e71/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMDNiMTJiYy0zODIyLTQ1ZjgtYmViNS0yZjFhYjg3ZGIwZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMzYjcxYzMyLWVhYjgtNDk1Ni04MmRhLTgxYjliNGQxOWU3MSI6WyJyZWFkIl19LCJleHAiOjE2OTU2MTM3OTMsIm5iZiI6MTY5NTYxMzE5M30.5IrNvCXggc98wVdJ4iEhscfv5fU3dmWxQuOkYB1obJw&client=e03b12bc-3822-45f8-beb5-2f1ab87db0d9&mode=fit","logoId":"c3b71c32-eab8-4956-82da-81b9b4d19e71","isLogoAvailable":true,"helpCenterTitle":"pcvisit Service-Portal","sharedPortalName":"pcvisit Service-Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"pcvisit Service-Portal","sharedPortalName":"pcvisit Service-Portal","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#f0aa00","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"chd","projectId":12400,"serviceDeskId":1,"name":"pcvisit Support-Portal und Knowledge-Base","description":"<p>Hier finden Sie Hilfe oder können uns kontaktieren.</p>\n<p>Wenn Sie den Status Ihrer Supportanfrage prüfen möchten, melden Sie sich bitte an (\"Anmeldung\" oben rechts).</p>\n<p>Um unsere Wissensdatenbank zu durchsuchen, wählen Sie die Lupe oben rechts.</p>\n<p>------------------------------------------------</p>\n<p><b>Mit dem Erstellen einer Supportanfrage stimmen Sie zu, dass Sie mit der Erhebung / Speicherung Ihrer eingegebenen Daten und IP-Adresse zur Kontaktaufnahme einverstanden sind.</b></p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"1","name":"Supportanfrage stellen","descriptionHtml":"","callToAction":"Supportanfrage stellen","introHtml":"<p>Wir helfen Ihnen weiter, wenn Sie Fragen oder Probleme haben</p>","icon":11900,"iconUrl":"https://pcvisit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11900","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"Allgemein"}],"orderMapping":{"1":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a0fcd2e1-922d-305f-94d0-d8ed14ffad32","appLinkName":"System Confluence","appLinkUrl":"https://pcvisit.atlassian.net/wiki","spaceKey":"WIS","spaceName":"Wissen","spaceUrl":"https://pcvisit.atlassian.net/wiki/spaces/WIS","isServer":false},"labels":[],"projectKey":"CHD","serviceDeskId":1,"kbLinkDomainURLs":["https://pcvisit.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CHD","userLanguageHeader":"+++ Aktuell: Der Server lehnt Ihre Modul-Version ab? +++","userLanguageMessageWiki":"<p>Wenn Ihre Version unter 22.4.19.1900 liegt, updaten Sie bitte das/die betroffene/n Modul/e. Sollten nach dem Update weiterhin Verbindungsprobleme auftauchen, wenden Sie sich gerne an support@pcvisit.de</p>","defaultLanguageHeader":"+++ Aktuell: Der Server lehnt Ihre Modul-Version ab? +++","defaultLanguageMessage":"Wenn Ihre Version unter 22.4.19.1900 liegt, updaten Sie bitte das/die betroffene/n Modul/e. Sollten nach dem Update weiterhin Verbindungsprobleme auftauchen, wenden Sie sich gerne an support@pcvisit.de","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":1,"projectId":12400,"form":{"name":"Supportanfrage stellen","descriptionHtml":"","callToAction":"Supportanfrage stellen","intro":"<p>Wir helfen Ihnen weiter, wenn Sie Fragen oder Probleme haben</p>","instructions":"","icon":11900,"iconUrl":"https://pcvisit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11900","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","fieldId":"customfield_13100","fieldConfigId":"13700","label":"Vertragsnummer/Lizenz","description":"Diese finden Sie in Ihrem Supporter-Modul in den Einstellungen unter \"Meine Daten einsehen\".","descriptionHtml":"<p>Diese finden Sie in Ihrem Supporter-Modul in den Einstellungen unter \"Meine Daten einsehen\".</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_13106","fieldConfigId":"13707","label":"Produkt","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"13005","label":"PROFI","selected":false,"children":[]},{"value":"13003","label":"BASIC","selected":false,"children":[]},{"value":"13501","label":"FREE","selected":false,"children":[]},{"value":"13004","label":"EasySupport","selected":false,"children":[]},{"value":"13525","label":"Remote2Office","selected":false,"children":[]},{"value":"13544","label":"Unbekannt","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_13103","fieldConfigId":"13703","label":"Lizenzart","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"13000","label":"Volllizenz","selected":false,"children":[]},{"value":"13001","label":"Testlizenz","selected":false,"children":[]},{"value":"13543","label":"Kostenloslizenz","selected":false,"children":[]},{"value":"13542","label":"Keine Lizenz","selected":true,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_13422","fieldConfigId":"14027","label":"Anrede des Ticketerstellers","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"13507","label":"Herr","selected":false,"children":[]},{"value":"13508","label":"Frau","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_13302","fieldConfigId":"13902","label":"Nachname des Ticket-Erstellers","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_13305","fieldConfigId":"13905","label":"Telefonnummer","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"customfield_13104","fieldConfigId":"13704","label":"Versionsnummer","description":"Die Versionsnummer finden Sie unten rechts in dem jeweiligen Modul.","descriptionHtml":"<p>Die Versionsnummer finden Sie unten rechts in dem jeweiligen Modul.</p>","required":false,"displayed":true,"defaultObject":"Supporter-Modul:\r\nKunden-Modul/Remote-Host:","presetValues":[],"defaultObjectAsJson":"\"Supporter-Modul:\\r\\nKunden-Modul/Remote-Host:\"","rendererType":"jira-text-renderer"},{"fieldType":"textarea","fieldId":"customfield_13102","fieldConfigId":"13702","label":"Betriebssystem","description":"","descriptionHtml":"","required":false,"displayed":true,"defaultObject":"Supporter:\r\nKunde:","presetValues":[],"defaultObjectAsJson":"\"Supporter:\\r\\nKunde:\"","rendererType":"jira-text-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":1,"date":"2023-09-25T05:39:53+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%y","dateTimeIfFormat":"%d.%m.%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a0fcd2e1-922d-305f-94d0-d8ed14ffad32","appLinkName":"System Confluence","appLinkUrl":"https://pcvisit.atlassian.net/wiki","spaceKey":"WIS","spaceName":"Wissen","spaceUrl":"https://pcvisit.atlassian.net/wiki/spaces/WIS","isServer":false},"labels":[],"projectKey":"CHD","serviceDeskId":1,"kbLinkDomainURLs":["https://pcvisit.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMDNiMTJiYy0zODIyLTQ1ZjgtYmViNS0yZjFhYjg3ZGIwZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyNDAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2OTU2MTQzOTMsIm5iZiI6MTY5NTYxMzE5M30.uMwU5CKDDtNaCn33_0wH3hqh4xPww3P4s_iGfwcpeqs","targetCollection":"upload-project-12400","endpointUrl":"https://api.media.atlassian.com","clientId":"e03b12bc-3822-45f8-beb5-2f1ab87db0d9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}