{"xsrfToken":"BXXJ-CYVZ-HVO3-135V_90718f5cb3dd02ed8d527fa3a896db0849a59363_lout","branding":{"id":"1","key":"chd","name":"pcvisit Support-Portal und Knowledge-Base","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc8500","headerLinkHoverBGColor":"#cc8500","headerBadgeColor":"#cc8500"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c3b71c32-eab8-4956-82da-81b9b4d19e71/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMDNiMTJiYy0zODIyLTQ1ZjgtYmViNS0yZjFhYjg3ZGIwZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMzYjcxYzMyLWVhYjgtNDk1Ni04MmRhLTgxYjliNGQxOWU3MSI6WyJyZWFkIl19LCJleHAiOjE2MTQ4NTE3ODAsIm5iZiI6MTYxNDg1MTEyMH0.3AiVrTBYaHidLMjPG--SyqISQN1L40tlY9URIrdVgDc&client=e03b12bc-3822-45f8-beb5-2f1ab87db0d9&mode=fit","logoId":"c3b71c32-eab8-4956-82da-81b9b4d19e71","isLogoAvailable":true,"helpCenterTitle":"pcvisit Support- und Wissensportal","sharedPortalName":"pcvisit","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"pcvisit Support- und Wissensportal","sharedPortalName":"pcvisit","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#f0aa00","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"chd","projectId":12400,"serviceDeskId":1,"name":"pcvisit Support-Portal und Knowledge-Base","description":"<p>Hier finden Sie Hilfe oder können uns kontaktieren. </p> \n<p>Wenn Sie den Status Ihrer Supportanfrage prüfen möchten, melden Sie sich bitte an (\"Anmeldung\" oben rechts).</p> \n<p>Um unsere Wissensdatenbank zu durchsuchen, wählen Sie die Lupe oben rechts.</p> \n<p>------------------------------------------------</p> \n<p><b>Mit dem Erstellen einer Supportanfrage stimmen Sie zu, dass Sie mit der Erhebung / Speicherung Ihrer eingegebenen Daten und IP-Adresse zur Kontaktaufnahme einverstanden sind.</b></p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"1","name":"Supportanfrage stellen","descriptionHtml":"","callToAction":"Supportanfrage stellen","introHtml":"<p>Wir helfen Ihnen weiter, wenn Sie Fragen oder Probleme haben</p>","icon":11900,"iconUrl":"https://pcvisit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11900","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"Allgemein"}],"orderMapping":{"1":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a0fcd2e1-922d-305f-94d0-d8ed14ffad32","appLinkName":"System Confluence","appLinkUrl":"https://pcvisit.atlassian.net/wiki","spaceKey":"WIS","spaceName":"Wissen","spaceUrl":"https://pcvisit.atlassian.net/wiki/spaces/WIS"},"labels":[],"projectKey":"CHD","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CHD","userLanguageHeader":"+++ Tickets schneller mit der MobileSupport erstellen+++","userLanguageMessageWiki":"<p>Neben diesem Formular können Sie auch in der pcvisit MobileSupport ein Ticket eröffnet.<br> Melden Sie sich hierzu in der pcvisit MobileSupport (mobile.pcvisit.de) an und klicken Sie unter \"Hilfe &amp; Support\" auf \"Supportanfrage\". Dort muss lediglich der Betreff und die Beschreibung eingeben werden, alle anderen wichtigen Informationen werden von uns automatisch übermittelt.</p>","defaultLanguageHeader":"+++ Tickets schneller mit der MobileSupport erstellen+++","defaultLanguageMessage":"Neben diesem Formular können Sie auch in der pcvisit MobileSupport ein Ticket eröffnet.\nMelden Sie sich hierzu in der pcvisit MobileSupport (mobile.pcvisit.de) an und klicken Sie unter \"Hilfe & Support\" auf \"Supportanfrage\". Dort muss lediglich der Betreff und die Beschreibung eingeben werden, alle anderen wichtigen Informationen werden von uns automatisch übermittelt.","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":1,"projectId":12400,"form":{"name":"Supportanfrage stellen","descriptionHtml":"","callToAction":"Supportanfrage stellen","intro":"<p>Wir helfen Ihnen weiter, wenn Sie Fragen oder Probleme haben</p>","instructions":"","icon":11900,"iconUrl":"https://pcvisit.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11900","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_13100","fieldConfigId":"13700","label":"Vertragsnummer/Lizenz","description":"Diese finden Sie in Ihrem Supporter-Modul in den Einstellungen unter \"Meine Daten einsehen\".","descriptionHtml":"<p>Diese finden Sie in Ihrem Supporter-Modul in den Einstellungen unter \"Meine Daten einsehen\".</p>","required":false,"displayed":true},{"fieldType":"select","fieldId":"customfield_13106","fieldConfigId":"13707","label":"Produkt","description":"","descriptionHtml":"","required":false,"displayed":true,"values":[{"value":"13005","label":"PROFI","selected":false,"children":[]},{"value":"13003","label":"BASIC","selected":false,"children":[]},{"value":"13501","label":"FREE","selected":false,"children":[]},{"value":"13004","label":"EasySupport","selected":false,"children":[]},{"value":"13525","label":"Remote2Office","selected":false,"children":[]},{"value":"13544","label":"Unbekannt","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_13103","fieldConfigId":"13703","label":"Lizenzart","description":"","descriptionHtml":"","required":false,"displayed":true,"values":[{"value":"13000","label":"Volllizenz","selected":false,"children":[]},{"value":"13001","label":"Testlizenz","selected":false,"children":[]},{"value":"13543","label":"Kostenloslizenz","selected":false,"children":[]},{"value":"13542","label":"Keine Lizenz","selected":true,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_13422","fieldConfigId":"14027","label":"Anrede des Ticketerstellers","description":"","descriptionHtml":"","required":false,"displayed":true,"values":[{"value":"13507","label":"Herr","selected":false,"children":[]},{"value":"13508","label":"Frau","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_13302","fieldConfigId":"13902","label":"Nachname des Ticket-Erstellers","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_13305","fieldConfigId":"13905","label":"Telefonnummer","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"textarea","fieldId":"customfield_13104","fieldConfigId":"13704","label":"Versionsnummer","description":"Die Versionsnummer finden Sie unten rechts in dem jeweiligen Modul.","descriptionHtml":"<p>Die Versionsnummer finden Sie unten rechts in dem jeweiligen Modul.</p>","required":false,"displayed":true,"defaultObject":"Supporter-Modul:\r\nKunden-Modul/Remote-Host:","defaultObjectAsJson":"\"Supporter-Modul:\\r\\nKunden-Modul/Remote-Host:\""},{"fieldType":"textarea","fieldId":"customfield_13102","fieldConfigId":"13702","label":"Betriebssystem","description":"","descriptionHtml":"","required":false,"displayed":true,"defaultObject":"Supporter:\r\nKunde:","defaultObjectAsJson":"\"Supporter:\\r\\nKunde:\""},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":1,"date":"2021-03-04T10:46:20+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%d.%m.%y","dateTimeIfFormat":"%d.%m.%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a0fcd2e1-922d-305f-94d0-d8ed14ffad32","appLinkName":"System Confluence","appLinkUrl":"https://pcvisit.atlassian.net/wiki","spaceKey":"WIS","spaceName":"Wissen","spaceUrl":"https://pcvisit.atlassian.net/wiki/spaces/WIS"},"labels":[],"projectKey":"CHD","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMDNiMTJiYy0zODIyLTQ1ZjgtYmViNS0yZjFhYjg3ZGIwZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyNDAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MTQ4NTIzODAsIm5iZiI6MTYxNDg1MTEyMH0.cwFuMEephQReuvrVxaTeWnicSljBitCW1f55ILvOHUQ","targetCollection":"upload-project-12400","endpointUrl":"https://api.media.atlassian.com","clientId":"e03b12bc-3822-45f8-beb5-2f1ab87db0d9","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pcvisit","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"BXXJ-CYVZ-HVO3-135V_90718f5cb3dd02ed8d527fa3a896db0849a59363_lout","baseUrl":"https://pcvisit.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e03b12bc-3822-45f8-beb5-2f1ab87db0d9","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}